FAQ

  1. What Products Are Offered At Werkspace

    • Private Offices
    • Virtual Offices
    • Meeting Rooms
    • Dedicated Desk
    • Coworking Hotdesk
    • Event Areas 
       

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  2. Amenities

    All Werkspace locations provide high speed Wi-Fi internet in all areas and ethernet data ports in Private Offices. Dedicated internet with static IP can be made available separately upon request where charges will apply. Ergonomic desks and office chairs are provided as standard in all working areas for increased convenience. Private Offices and Dedicated Desks also get mobile cabinets that can be locked to store their files. Daily Professional Cleaning and Community Associates are available at every location. Free Tea, Coffee and Water are provided to keep you hydrated and refreshed throughout your work day. Take advantage of our pantry area microwave and refrigerators to prepare your meals.

     

  3. VOIP Communications

    Private Office members are provided VOIP handsets within their office space as standard which will help save money on all domestic and international calls. Experience real savings on your team’s monthly telephone bills. SIP telephone numbers will be dedicated to your company upon request for unique identification.

     

  4. Partner Services

    Our enterprise partners provide support and convenience at special discounted rates for Werkspace members. From customized printing services, business and leisure travel, graphic design services, social media advertising, accounting services, taxation reporting services, company incorporation services, other notarial services, events support services, the list keeps growing to help you save time and money from day one.

     

  5. Member Card

    Every member will get one building card (if applicable) and one access card per person, these cards are non-transferrable. Private Office members will get cards equivalent to the number of persons within their office space. Additional cards may be requested should your team size grow, but will be limited to the number of desks within your office space for security reasons. Lost cards may be replaced upon validation of personal ID and membership by submitting a lost card replacement form, charges will apply for lost replacement cards.

     

  6. Guest Registration

    Member guests can be registered at the front reception desk to access Werkspace locations and are charged on a per day basis. Guests are allowed access to the inviting member’s Private Office and are allowed to enjoy amenities at Werkspace common areas during the duration of their visit.

     

  7. Visitor Card

    Visitors will be issued a visitor access card upon registration at our front desk. Visitor must provide deposit their ID (returned upon visitor access card return), name card, email and contact number during the registration process. One visitor will be issued one access card upon payment completion, this visitor access card is non-transferrable.

     

  8. Access Times

    Normal Business Hours : Monday - Friday / 08:30 - 17:00
    Saturday / 09:00 - 13:00
    Sunday & Public Holidays / Closed

    Outside Business Hours : 24/7 (for home locations only and depending on membership type) Events may occur during and outside business hours.

     

  9. Air Conditioning & Office Support

    Air conditioning and Werkspace staff are available during business hours. Air conditioning is switched off outside business hours unless requested specifically in advance, charges may apply accordingly.

     

  10. Common Areas & Events

    Relax and unwind in our beautifully designed and spacious common areas to meet new people, exchange ideas and impress your guests. Be part of a supportive community, be inspired and gain that extra motivation to succeed! Common areas including coworking Hotdesk areas may be used for Events when needed. Hotdesk members will be relocated to other available areas. Most members may attend during free events and qualify for discounted rates for paid events.

     

  11. Meeting Room Time

    Free meeting room quotas are provided depending on membership type and do not roll over from month to month. Charges apply accordingly by the hour when free quotas are used up. Meeting room time is calculated by the hour and 5 minutes spare time is given without incurring further charges. Should this extra 5 minutes be exceeded, hourly rates will be charged automatically if the room is not already booked by another team. If the room is still in use when already booked by another team and all meeting rooms are occupied, priority will be given to already registered bookings. Changing / cancellation of meeting room reservations are allowed 60 minutes before your meeting.

     

  12. Photocopy, Print & Scan

    Free photocopy quotas are provided depending on membership type and do not roll over from month to month. Charges apply when free quotas are used up.

     

  13. Locker Use

    For daily use, a deposit of IDR50,000 is required which will be refunded upon key return and locker inspection by Werkspace Associates. For monthly locker rental, please inquire at our reception front desk. Monthly rental requires photocopy of ID, name card, email and contact number prior to rent commencement. Lost keys may be replaced upon validation of personal ID and membership by submitting a lost key replacement form, charges will apply for lost replacement keys.

     

  14. Mail & Package Handling

    Private Office and Dedicated Desks already have mail and package handling included as part of their service. Virtual Office and coworking Hotdesk may apply for additional mail and package handling services charged separately. Werkspace reserves the right to refuse to handle mail and packages if it violates any of our terms and conditions regarding safety, size, social norms and/or country law.

     

  15. Membership Period & Billing Period

    Coworking Hotdesk membership begins on the day of sign up and is billed monthly. 
    Private Office and Dedicated Desk membership begins in the 1st day of every month and move out is on last day of the month. If this falls on a weekend or public holiday, separate arrangements will be made. 
    Initial payment for Private Office and Dedicated Desk is in advance upon membership commencement and next billing is due on the 27th of every month, if this falls on a weekend or public holiday, billing will commence on the most recent workday prior to the weekend or holiday. 
    Minimum membership period for Dedicated Desk is 30 days. 
    Minimum membership period for Private Office is 3 months.

     

  16. Payment Options & Validity

    Enjoy flexibility in paying by the month to free up your company cashflow. Alternatively, pay full in advance for the duration of your annual contract and get special discounted rates. 
    We accept bank transfer, debit card transaction from major Indonesian Banks (Bank Mandiri, Bank BCA) and credit cards. Although we accept cash, we prefer other alternatives stated above. 
    Membership validity commences upon funds being accepted in our bank account.

     

  17. Late Payment Fee

    Should payment of billing not be satisfied by the 27th of every month, a penalty of 3% from outstanding invoice will be charged as late payment fee.

     

  18. Membership Cancellation & Moving Out

    Hotdesk membership may be cancelled at our front office reception and take effect on the last day of the cancellation month. Private Office and Dedicated Desk membership can be cancelled by filling out and submitting a membership cancellation form latest by one month prior to moving out. No refunds can be made on any membership cancellation.

     

  19. Pet Policy

    We love animals but due to health and regulatory requirements, no pets are allowed in any of our locations at this time.

     

  20. Security Deposit & Setup Fee

    A security deposit of two months rate apply to Private Office and Dedicated Desks, this deposit is refunded upon membership expiration. Any damages caused by the client and/or guest(s) of the client may result in charges to be deducted from the security deposit. 
    A setup fee of IDR 150,000 per desk apply to Private Office and Dedicated Desks to secure an office for your team. 
    Additional security deposit may be required for non-standard work or renovations done for Private Offices.

     

  21. Colocation

    Designed for our digital and creative nomad members, enjoy the freedom to access other Werkspace locations throughout the city and reduce time spent in traffic to meet your clients. Access other Werkspace locations other than your home location at a low rate of IDR 50,000 per day per location per member. Colocation is limited to business hours only.

     

  22. Transfer of Home Location

    This is possible and we will provide assistance if the Werkspace location of choice has availability. Adjustments in rates may apply as our membership pricing plans vary depending on location.

     

  23. Schedule An Appointment

    To help us focus on understanding your requirements and to ensure our availability, tours to any of our locations should be scheduled in advance. Email us today at info@werkspace.id and find out how you can benefit!

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